S/N | Dimension: | SA | A | N | D | SD | WMS | Std. Dev. | t-value |
A | Emotional Exhaustion | Cronbach alpha = 0.671 and Kendall’s W coefficient = 0.110* | |||||||
1 | I am emotionally disturbed by this work (A1) | 67 (16.7) | 64 (16.0) | 49 (12.2) | 108 (27.0) | 112 (28.0) | 2.67 da | 1.454 | −4.609* |
2 | I feel scared occasionally when I get up in the morning and have to face another day on my job (A2) | 46 (11.5) | 74 (18.5) | 42 (10.5) | 115 (28.8) | 123 (30.8) | 2.51 da | 1.389 | −7.019* |
3 | I feel used up at the end of the workday (A3) | 75 (18.8) | 109 (27.2) | 71 (17.8) | 77 (19.2) | 68 (17.0) | 3.12 IN | 1.373 | 1.675 |
4 | Working with people directly put too much pressure on me (A4) | 56 (14.0) | 45 (11.2) | 46 (11.5) | 95 (23.8) | 158 (39.5) | 2.37 da | 1.446 | −8.781* |
5 | I find it easy to create a relaxed atmosphere and condition with my patients (A5) | 91 (22.8) | 146 (36.5) | 59 (14.7) | 46 (11.5) | 58 (14.5) | 3.42 a | 1.342 | 6.183* |
6 | I personally feel energetic in my job (A6) | 89 (22.2) | 137 (34.2) | 41 (10.2) | 76 (19.0) | 57 (14.2) | 3.31 a | 1.378 | 4.535* |
B | Personal Accomplishment | Cronbach alpha = 0.699 and Kendall’s W coefficient = 0.142* | |||||||
1 | Working with people everyday trains me (B1) | 49 (12.2) | 71 (17.7) | 66 (16.5) | 101 (25.2) | 113 (28.2) | 2.61a | 1.378 | −5.733* |
2 | I have positive feeling that my work with people is influencing others’ life (B2) | 158 (39.5) | 138 (34.5) | 28 (7.0) | 41 (10.2) | 35 (8.7) | 3.86 a | 1.283 | 13.366* |
3 | I feel I am working too hard on my job (B3) | 78 (19.5) | 123 (30.7) | 51 (12.7) | 100 (25.0) | 48 (12.0) | 3.21 a | 1.334 | 3.112* |
4 | I feel I treat some recipients as if they were impersonal object (B4) | 75 (18.7) | 47 (11.7) | 54 (13.5) | 92 (23.0) | 132 (33.0) | 2.60 da | 1.505 | −5.282* |
5 | I do not really care what happens to some patients (B5) | 76 (19.0) | 58 (14.5) | 21 (5.2) | 53 (13.2) | 192 (48.0) | 2.43 da | 1.625 | −6.983* |
6 | I have become more callous towards people since I took my job (B6) | 69 (17.2) | 60 (15.0) | 32 (8.0) | 66 (16.5) | 173 43.25 | 2.47 da | 1.567 | −6.829* |
7 | I calmly deal with emotional problems in my work (B7) | 126 (31.5) | 161 (40.2) | 32 (8.0) | 40 (10.0) | 41 (10.2) | 3.73 a | 1.283 | 11.336* |
C | Depersonalization | Cronbach alpha = 0.366 and Kendall’s W coefficient = 0.050* | |||||||
1 | I feel burned out from my job (C1) | 92 (23.0) | 97 (24.2) | 57 (14.2) | 80 (20.0) | 74 (18.5) | 3.13a | 1.446 | 1.833* |
2 | I can easily understand how my patient feel about their health (C2) | 109 (27.2) | 150 (37.5) | 64 (16.0) | 56 (14.0) | 21 (5.2) | 3.68 a | 1.167 | 11.564* |
3 | I feel patients blame me for some of their problems (C3) | 69 (17.2) | 77 (19.2) | 83 (20.7) | 67 (16.7) | 104 (26.0) | 2.85 da | 1.440 | −2.084* |
4 | I deal very efficiently with the problems of my patients (C4) | 104 (26.0) | 164 (41.0) | 53 (13.2) | 60 (15.0) | 19 (4.7) | 3.69 a | 1.151 | 11.906* |