Operational objective

KPI

Target

Specialized training programs with training and consulting companies

Avg # of specialized training programs/employee/year

8

% Training programs vs. after training presentation

100%

Conduct benchmark studies with other dates shops

# of benchmark conducted

1

Conduct benchmark studies with chocolate shops

1

Develop rewarding programs

# of designed rewarding programs

3

Participate in recruitment events

# of participation in recruitment events

1

Automate processes

% of automated processes

40%

Develop business process

# of business processes

1 for each main activity

Apply monitoring system

Purchase monitoring system

Purchase ERP system

% of data accuracy

95%

Own new trucks for transportation

# of new trucks owned

2

Establish a warehouse

Own a warehouse

1

Create new non-traditional products

# of brainstorming sessions

1 “quarterly”

# of new & developed products

5

Open new branches

# of new Branches

2

Increase customer satisfaction

Grade of customer satisfaction form

90 out of 100

Conduct VOC sessions

# of VOC conducted

1

Achieve profit target

% profit vs. targeted profit

100%

Improve corporate business

# of new assigned corporate business contracts

3

Reduce costs

% of cost reduction

−10%

Study the feasibility of franchising

# of studies

1