Ranks | |||||
| D2―Do you have a valid rate now or did you have before? | N | Mean Rank | ||
Organizational Application and Processes | I have a valid rate | 275 | 141.54 | ||
I do not have a rate | 15 | 205.39 | |||
Total | 290 |
| |||
Foreign Customers | I have a valid rate | 275 | 144.02 | ||
I do not have a rate | 15 | 167.89 | |||
Total | 290 |
| |||
Service Quality | I have a valid rate | 275 | 146.29 | ||
I do not have a rate | 15 | 133.61 | |||
Total | 290 |
| |||
Internal Customers | I have a valid rate | 275 | 144.82 | ||
I do not have a rate | 15 | 155.72 | |||
Total | 290 |
| |||
Test Statisticsa,b | |||||
| Organizational Application and Processes | Foreign Customers | Service Quality | Internal Customers | |
Chi-Square | 9.788 | 1.368 | 0.386 | 0.285 | |
df | 1 | 1 | 1 | 1 | |
Asymp. Sig. | 0.002 | 0.242 | 0.535 | 0.593 | |