Ranks

D7―How long have you been working in your current unit?

N

Mean Rank

Occupational

Application and Processes

0 - 2 years

75

156.95

3 - 5 years

55

129.62

6 - 9 years

36

137.25

10 years and more

124

148.02

Total

290

Foreign

Customers

0 - 2 years

75

157.52

3 - 5 years

55

124.22

6 - 9 years

36

141.00

10 years and more

124

148.98

Total

290

Service

Quality

0 - 2 years

75

137.09

3 - 5 years

55

127.33

6 - 9 years

36

151.81

10 years and more

124

156.81

Total

290

Internal

Customers

0 - 2 years

75

152.77

3 - 5 years

55

120.87

6 - 9 years

36

126.53

10 years and more

124

157.53

Total

290

Test Statisticsa,b

Organizational Application and Processes

Foreign Customers

Service Quality

Internal Costumers

Chi-Square

3.830

5.400

5.797

9.703

df

3

3

3

3

Asymp. Sig.

0.280

0.145

0.122

0.021