Ranks | |||||
| D7―How long have you been working in your current unit? | N | Mean Rank | ||
Occupational Application and Processes | 0 - 2 years | 75 | 156.95 | ||
3 - 5 years | 55 | 129.62 | |||
6 - 9 years | 36 | 137.25 | |||
10 years and more | 124 | 148.02 | |||
Total | 290 |
| |||
Foreign Customers | 0 - 2 years | 75 | 157.52 | ||
3 - 5 years | 55 | 124.22 | |||
6 - 9 years | 36 | 141.00 | |||
10 years and more | 124 | 148.98 | |||
Total | 290 |
| |||
Service Quality | 0 - 2 years | 75 | 137.09 | ||
3 - 5 years | 55 | 127.33 | |||
6 - 9 years | 36 | 151.81 | |||
10 years and more | 124 | 156.81 | |||
Total | 290 |
| |||
Internal Customers | 0 - 2 years | 75 | 152.77 | ||
3 - 5 years | 55 | 120.87 | |||
6 - 9 years | 36 | 126.53 | |||
10 years and more | 124 | 157.53 | |||
Total | 290 |
| |||
Test Statisticsa,b | |||||
| Organizational Application and Processes | Foreign Customers | Service Quality | Internal Costumers | |
Chi-Square | 3.830 | 5.400 | 5.797 | 9.703 | |
df | 3 | 3 | 3 | 3 | |
Asymp. Sig. | 0.280 | 0.145 | 0.122 | 0.021 | |