Unawareness of the system and its processes | |
Argumentative Ideas | Fragments |
Lack of information | “I have little information on the tool” “This thing is a bit confusing (…) because I did not attend the course” |
IT application | “I have never used it. I have no computer and they won’t let me have one” “An IT system (…) does not encourage people to report the incidences” |
Lack of project implementation (Headquarters) | “P1: Nothing has been implemented/P2: Yes, it is not sufficiently implemented” |
Influence of mid-level managers (Facility 1) | “Sometimes you would like to enter something on RIS but it does not suit your boss’ agenda” |
Lack of authorization to record incidences (Facility 2) | “There is a filter: Not everyone can enter an RIS action” |