| Items | STD | D | SD | SA | A | STA | Total |
11. | I find the MALL cumbersome to use | 24% (24) | 37% (37) | 27% (27) | 11% (11) | 1% (1) | 0% (0) | 100% (100) |
12. | Learning to operate the MALL is easy for me | 0% (0) | 0% (0) | 3% (3) | 20% (20) | 49% (49) | 28% (28) | 100% (100) |
13. | Interacting via the MALL is often frustrating | 23% (23) | 34% (34) | 27% (27) | 13% (13) | 3% (3) | 0% (0) | 100% (100) |
14. | I find it is easy to get the MALL to do what I want it to do | 0% (0) | 0% (0) | 9% (9) | 28% (28) | 43% (43) | 20% (20) | 100% (100) |
15. | MALL is rigid and inflexible to interact with | 10% (10) | 33% (33) | 24% (24) | 19% (19) | 11% (11) | 3% (3) | 100% (100) |
16. | It is easy for me to remember how to perform my task using the MALL | 0% (0) | 0% (0) | 17% (17) | 27% (27) | 48% (48) | 18% (18) | 100% (100) |
17. | Interacting via the MALL requires a lot of mental effort | 7% (7) | 42% (42) | 32% (32) | 14% (14) | 4% (4) | 1% (1) | 100% (100) |
18. | My interaction via the MALL is clear and understandable | 0% (0) | 0% (0) | 9% (9) | 29% (29) | 45% (45) | 17% (17) | 100% (100) |
19. | I find it takes a lot of effort to become skillful at using MALL | 10% (10) | 24% (24) | 33% (33) | 19% (19) | 14% (14) | 0% (0) | 100% (100) |
20. | Overall, I find the MALL is easy to use | 0% (0) | 0% (0) | 4% (4) | 16% (16) | 33% (33) | 47% (47) | 100% (100) |