| Dependent variables | |||||||||
Characteristics | Staff availability and competence n = 2413 | Reception and humane attitude N = 2404 | Accessibility of care and resources N = 2281 | |||||||
Fixed effects | Model 0 | Model 1 | Model 2 | Model 0 | Model 1 | Model 2 | Model 0 | Model 1 | Model 2 | |
Intercept | 3.95** | 3.897** | 3.78** | 4.040** | 3.970** | 3.870** | 3.560** | 3.450** | 3.350** | |
Age | - | 0.003* | 0.003* | - | 0.004** | 0.004** | - | 0.005** | 0.005** | |
Gender male | - | −0.07** | −0.07** | - | −0.100** | −0.100** | - | −0.084** | −0.085** | |
Level of involvement in evaluation | - | - | - | - | - | −0.053* | - | - | 0.077 | |
Intervention area: urban | - | - | −0.21 | - | - | 0.114 | - | - | −0.386* | |
Principal source of funding | Local | - | - | 0.344 | - | - | 0.349* | - | - | 0.687** |
Foreign partners | - | - | 0.606** | - | - | 0.493** | - | - | 0.669** | |
Procedure for taking into account clients’ perspectives | Regular satisfaction surveys | - | - | 0.294* | - | - | 0.295* | - | - | - |
Complaint recording and processing | - | - | 0.051 | - | - | 0.05 | - | - | - | |
Suggestion box | - | - | 0.350 | - | - | 0.125 | - | - | - | |
NGO experience | - | - | −0.027 | - | - | - | - | - | −0.055* | |
Random effects | ICC | ICC adjusted 1 | ICC adjusted 2 | ICC | ICC adjusted 1 | ICC adjusted 2 | ICC | ICC adjusted 1 | ICC adjusted 2 | |
0.402** | 0.395** | 0.270** | 0.388** | 0.378** | 0.250** | 0.600** | 0.600** | 0.469** | ||
−2log restricted likelihood | 3099.046 | 3085.498 | 3068.299 | 2923.619 | 2896.121 | 2878.229 | 3054.844 | 3032.059 | 3016.148 | |
Significance test M2/M1 |
|
| p < 0.025 |
|
| p < 0.025 |
|
| p < 0.001 |