Particulars

Factors

1

2

3

4

Monitoring of term deposits-Q1

0.832

Cards services & Card transfer-Q2

0.718

Fund transfer-Q3

0.546

Payments (Mobile Recharge, Bills payments & Tax payments)-Q4

0.813

Checking of accounts History and mini statement-Q5

0.470

Cheque book Request-Q6

0.801

Change of PIN, Provisions-Q7

0.771

Immediate Payment Service (IMPS)-Q8

0.709

Mutual funds statement-Q9

0.630

SMS alter about bank services and update new product-Q10

0.740

Percentage of Variance

19.724

16.003

14.670

13.166

Cumulative percentage

19.724

35.727

50.397

63.563