Anywhere and anytime banking-Q14

0.725

Solve the banking problems quickly-Q15

0.721

Easy to contact the bank-Q16

0.783

Speed of login to account is fast-Q17

0.513

Reducing the waiting time-Q18

0.589

Percentage of Variance

11.124

10.628

10.522

9.764

8.780

8.686

7.609

Cumulative percentage

11.124

21.752

32.774

42.038

50.818

59.505

67.114