Moderator | Steps | Regression Equation | R2 | △R2 | t |
Procedural switching costs | 1 | Y = 0.083P + 0.685X | 0.512 | - | - |
2 | Y = −0.062 + 0.128P + 0.653X + 0.172PX | 0.548 | 0.036** | 3.643 | |
Financial switching costs | 1 | Y = 0.081F + 0.690X | 0.512 | - | - |
2 | Y = −0.011 + 0.078F + 0.666X + 0.032FX | 0.514 | 0.002 | 0.824 | |
Relational switching costs | 1 | Y = 0.148R + 0.602X | 0.516 | - | - |
2 | Y = −0.053 + 0.165R + 0.616X + 0.075RX | 0.521 | 0.005 | 1.405 |