Moderator

Steps

Regression Equation

R2

△R2

t

Procedural switching costs

1

Y = 0.083P + 0.685X

0.512

-

-

2

Y = −0.062 + 0.128P + 0.653X + 0.172PX

0.548

0.036**

3.643

Financial switching costs

1

Y = 0.081F + 0.690X

0.512

-

-

2

Y = −0.011 + 0.078F + 0.666X + 0.032FX

0.514

0.002

0.824

Relational switching costs

1

Y = 0.148R + 0.602X

0.516

-

-

2

Y = −0.053 + 0.165R + 0.616X + 0.075RX

0.521

0.005

1.405