The basis for the assessment of a fact, an idea, a goal or a result and, also, the basis for decision-making on any action that involves a choice.

The starting point for the improvement of the organization itself.

The act of observing, measure, analyze and use information.

Process for quantifying the efficiency or effectiveness of the organization intentional action.

Instrument necessary for the organization to survive and prosper in the knowledge era

Key Ingredient in performance management, of survival and growth toward the future.

Adjusted combination of qualitative and quantitative, subjective and objective, explicit intuitive, logical and physical, known and unknown aspects.

It enables one to check whether the strategic and tactical plans are the most appropriate or produce the expected results.

System to help organizations to become more efficient

Group of tools called of indicators by which allows one to obtain information about the measures achieved over time.

It enables the identification of aspects considered important, evaluate them, see them and promote improvement actions.

Set of metrics used to quantify both the efficiency and the effectiveness of actions.

It assigns value to what an organization considers relevant, compared to its strategic objectives in order to promote improvement actions.

The act of observing, measure, analyze and use information of a certain context which it deems relevant to measure and manage the performance of the organization strategic objectives.

Management process used to build, fix and disseminate knowledge through the identification, organization, measurement and integration of necessary and sufficient aspects to measure and manage the performance of the strategic objectives of a given context of the organization, according to the values and manager preferences.