Step | Theme | Description |
Step 0: | Identify Problem or Need | · Background knowledge of problem · Context for full understanding · Level of importance of problem |
Step 1: | Understand the Current Situation | · Observe work processes first-hand · Document observations · Diagram how the work is currently done · Quantify magnitude of the problem |
Step 2: | Root Cause Analysis | · List the problem(s) · Most likely direct (root) cause · Five why process |
Step 3: | Countermeasures | · Identify changes needed · Eliminate loops, workarounds, and delays · Create clear connections to solutions |
Step 4: | Develop the Target State | · How work will get done after applying countermeasures · Diagram created to illustrate new proposed process · Expected improvement should be predicted specifically and quantitatively |
Step 5: | Implementation Plan | · List the actions needed to put in place countermeasures · List individuals responsible for each task · Due dates put in place |
Step 6: | Follow-up Plan | · Verify the understanding of current condition · Make sure implementation plan was executed, target condition realized, and the expected results are achieved |
Step 7: | Discuss with All Affected Parties | · Communicate with all partied affected by the implementation · Build consensus throughout the project |
Step 8: | Get Approval | · Obtain approval from the correct authority figure |
Step 9: | Implementation | · Execute the implementation plan as prepared |
Step 10: | Evaluate the Results | · Measure the actual results · Compare results to the predicted outcomes · When differences are present, modify the process and repeat the implementation until the goal is met |