Route | Route coefficient | Standard route coefficient | C.R. | P | ||
Breakthrough service innovation | ← | Vertical relationship capital | −0.393 | −0.214 | −4.432 | *** |
Breakthrough service innovation | ← | Horizontal relationship capital | 0.917 | 0.697 | 5.017 | *** |
Breakthrough service innovation | ← | Social relationship capital | 0.855 | 0.586 | 4.422 | *** |
Incremental service innovation | ← | Vertical relationship capital | 0.398 | 0.579 | 4.324 | *** |
Incremental service innovation | ← | Horizontal relationship capital | −0.764 | −0.324 | −4.674 | *** |
Incremental service innovation | ← | Social relationship capital | 1.236 | 0.763 | 4.902 | *** |
Service innovation performance | ← | Incremental service innovation | 0.395 | 0.690 | 5.640 | *** |
Service innovation performance | ← | Breakthrough service innovation | 0.494 | 0.778 | 5.710 | *** |