Route

Route coefficient

Standard route coefficient

C.R.

P

Breakthrough service innovation

Vertical relationship capital

−0.393

−0.214

−4.432

***

Breakthrough service innovation

Horizontal relationship capital

0.917

0.697

5.017

***

Breakthrough service innovation

Social relationship capital

0.855

0.586

4.422

***

Incremental service innovation

Vertical relationship capital

0.398

0.579

4.324

***

Incremental service innovation

Horizontal relationship capital

−0.764

−0.324

−4.674

***

Incremental service innovation

Social relationship capital

1.236

0.763

4.902

***

Service innovation performance

Incremental service innovation

0.395

0.690

5.640

***

Service innovation performance

Breakthrough service innovation

0.494

0.778

5.710

***