| Variable | Indicator | Imp | Perf | Q(Gap) |
| INF1 | Provides accurate information | 5.25 | 4.12 | −1.13 |
| INF2 | Provides believable information | 5.27 | 4.25 | −1.02 |
| INF3 | Provides timely information | 5.28 | 4.35 | −0.93 |
| INF4 | Provides relevant information | 5.28 | 4.27 | −1.01 |
| INF5 | Provides easy to understand information | 5.32 | 4.67 | −0.65 |
| INF6 | Provides information at the right level of detail | 5.33 | 4.28 | −1.05 |
| INF7 | Presents the information in an appropriate format | 5.18 | 4.20 | −0.98 |
| INF8 | Has a good reputation | 5.47 | 4.95 | −0.52 |
| Mean | 5.30 | 4.39 | −0.91 | |