Patients mean (SD)

Residents mean (SD)

p value

The doctor introduced himself to me.

2.2 (1.2)

3.1 (1)

0

The doctor greeted me properly.

3.4 (0.9)

3.6 (0.5)

0.002

The doctor listened to me properly.

3.4 (0.8)

3.6 (0.6)

0.018

The doctor responded to my thoughts, feelings and questions in an appropriate way.

3.2 (0.9)

3.4 (0.7)

0.187

The doctor showed empathy for my situation.

3.1 (1)

3.4 (0.6)

0.001

The doctor presented to me enough facts about my situation.

3.1 (1)

3.3 (0.6)

0.027

The doctor used an easy language that I have understood (not jargon or medical terms).

3.4 (0.8)

3.6 (0.6)

0.003

The doctor let me talk about my complaint as much as I needed to talk.

3.3 (0.9)

3.2 (0.7)

0.513

The doctor checked that I have understood everything he said.

3.2 (0.9)

3.2 (0.6)

0.614

The doctor explained my treatment options, their benefits and risks.

3 (1.1)

3.2 (0.7)

0.011

The doctor offered me support and reassurance.

3.1 (1)

3.2 (0.8)

0.581

The doctor summarized the main points of the interview and ensured that all your

questions were answered.

2.9 (1)

2.9 (0.8)

0.551

The interview was organized and logical.

3.2 (0.9)

3.1 (0.6)

0.2