Patients mean (SD) | Residents mean (SD) | p value | |
The doctor introduced himself to me. | 2.2 (1.2) | 3.1 (1) | 0 |
The doctor greeted me properly. | 3.4 (0.9) | 3.6 (0.5) | 0.002 |
The doctor listened to me properly. | 3.4 (0.8) | 3.6 (0.6) | 0.018 |
The doctor responded to my thoughts, feelings and questions in an appropriate way. | 3.2 (0.9) | 3.4 (0.7) | 0.187 |
The doctor showed empathy for my situation. | 3.1 (1) | 3.4 (0.6) | 0.001 |
The doctor presented to me enough facts about my situation. | 3.1 (1) | 3.3 (0.6) | 0.027 |
The doctor used an easy language that I have understood (not jargon or medical terms). | 3.4 (0.8) | 3.6 (0.6) | 0.003 |
The doctor let me talk about my complaint as much as I needed to talk. | 3.3 (0.9) | 3.2 (0.7) | 0.513 |
The doctor checked that I have understood everything he said. | 3.2 (0.9) | 3.2 (0.6) | 0.614 |
The doctor explained my treatment options, their benefits and risks. | 3 (1.1) | 3.2 (0.7) | 0.011 |
The doctor offered me support and reassurance. | 3.1 (1) | 3.2 (0.8) | 0.581 |
The doctor summarized the main points of the interview and ensured that all your questions were answered. | 2.9 (1) | 2.9 (0.8) | 0.551 |
The interview was organized and logical. | 3.2 (0.9) | 3.1 (0.6) | 0.2 |