Themes

Satisfaction with and need for knowledge about healthcare and the health system

Sharing responsibility and accountability for safety

The need to overcome language barriers to prevent harm and error

Subthemes

Increasing trust and positive attitudes

Responsibility and information about medication

Risk of medical harm and feelings of vulnerability

Need for support, hope and predictability

Patients’ active role in their own safety

Handling mistakes and adverse events caused by lack of knowledge and harm

Checking professional accountability is difficult