Themes | Satisfaction with and need for knowledge about healthcare and the health system | Sharing responsibility and accountability for safety | The need to overcome language barriers to prevent harm and error |
Subthemes | Increasing trust and positive attitudes | Responsibility and information about medication | Risk of medical harm and feelings of vulnerability |
| Need for support, hope and predictability | Patients’ active role in their own safety | Handling mistakes and adverse events caused by lack of knowledge and harm |
|
| Checking professional accountability is difficult |
|