Author, year | Title |
Akama, Y., 2009 | Warts-and-all: the real practice of service design. First Nordic Conference on Service Design and Service Innovation. Oslo. Norway |
Akiyama, Y., Shimomura, Y, & Arai, T., 2009 | A Method of Supporting Conflict Resolution for Designing Services. 1st CIRP Industrial Product-Service Systems (IPS2) Conference (pp. 54-61). Cranfield, UK |
Bitner, M.J., 1992 | Service scapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing 56(2), pp. 56-71 |
Blomkvist, J., & Holmlid, S. (2009). | Examples in Service Design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Burns, C., Cottam, H., Vanstone, C., & Winhall, J., 2006 | Transformation Design. London, UK: Design Council |
Candi, M., & Saemundsson, R. J., 2008 | “How different? Comparing the use of design in service innovation in Nordic and American new technology-based firms”. Design Studies 29: pp 478-499 |
Carr, V., Sangiorgi. D., Buscher, M., Cooper, R. & Junginger, S., 2009 | Clinicians as service designer? Reflection on current transformation in the UK health service. First Nordic Conference on Service Design and Service Innovation. Oslo Norway |
Cautela, C., Rizzo, F, & Zur1o, F., 2009 | Service Design Logic: An approach based on the different service categories. Proceeding of the International Association of Societies of Design Research, IASDR 2009. Seoul, Korea |
Clatworthy, S, 2009 | Bridging the gap between brand strategy and customer experience. The target experienced tool. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Cooper, A. Reimann, R., & Dubberly, H., 2003 | About Face 2.0: The Essentials of Interaction Design. Hoboken, NJ: John Wiley & Sons, Inc. |
Diana, C., Pacenti, E., & Tassi, R., 2009 | Visual tiles?Communication tools for (service) design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Evenson, S., 2005 | Designing for Service. Proceeding of DPPI. Eindhoven, Netherlands |
Frayling, C., 1993 | Research in Art and Design. Royal College of Art Research Papers, 1(1): pp. 1-5 |
Gaver B., Dunne T., Pacenti E., 1999 | Design: Cultural Probes. In interaction 6(1): 21-29 |
Gloppen, J., 2009 | Service Design Leadership. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Gong, M., Suteu, I. M., & Shen, J., 2009 | Chita 08: Collaborative Service and Mobile Communication: A Service Design Workshop on Chinese Sustainable Lifestyles and Inter-Culture Experiences. 8th European Academy of Design Conference, (pp. 174-179). Aberdeen, UK |
Han, Q., 2009 | Managing Stakeholder Involvement in Service Design: Insights from British service designers. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Holmlid, S., 2007 | Interaction design and service design: Expanding a comparison of design disciplines. Nordic Design Research Conference, NorDes 2007. Stockholm, Sweden |
Kaario, P, VaajakaIlio, K., Lehtinen, V., Kantola, V., & Kuikkaniemi, K., 2009 | Someone Else’s Shoes-Using Role-Playing Games in User-Centered Service Design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Kim, Y. S., Wang, E., Lee. Y. C., & Cho, Y. C., 2009 | A Product-Service System Representation and Its Application in a Concept Design Scenario. 1st CIRP Industrial Product-Service Systems (IPS2) Conference. 1-2April 2009 (pp. 321-39). Cranfield, UK |
Kirnbell, L., 2009 | Insights from Service Design Practice. 8th European Academy of Design Conference. (pp. 249-253). Aberdeen, UK |
Kimbell L. & Siedel, P., 2008 | Designing for Services-Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises. Oxford. UK: Said Business School |
Kronqvist, J., & Korhonen, S.-M., 2008 | Co-Designing Sustainable Solutions―Combining Service Design and Change Laboratory. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway |
Lee, M. K., & Forlizzi, J., 2009 | Designing Adaptive Robotic Services. Proceedings of the International Association of Societies of Design Research, IASDP 2009. Seoul, Korea |