Author, year

Title

Akama, Y., 2009

Warts-and-all: the real practice of service design. First Nordic Conference on Service Design and Service Innovation. Oslo. Norway

Akiyama, Y., Shimomura, Y, & Arai, T., 2009

A Method of Supporting Conflict Resolution for Designing Services. 1st CIRP Industrial Product-Service Systems (IPS2) Conference (pp. 54-61). Cranfield, UK

Bitner, M.J., 1992

Service scapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing 56(2), pp. 56­-71

Blomkvist, J., & Holmlid, S. (2009).

Examples in Service Design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Burns, C., Cottam, H., Vanstone, C., & Winhall, J., 2006

Transformation Design. London, UK: Design Council

Candi, M., & Saemundsson, R. J., 2008

“How different? Comparing the use of design in service innovation in Nordic and American new technology-based firms”. Design Studies 29: pp 478-499

Carr, V., Sangiorgi. D., Buscher, M., Cooper, R. & Junginger, S., 2009

Clinicians as service designer? Reflection on current transformation in the UK health service. First Nordic Conference on Service Design and Service Innovation. Oslo Norway

Cautela, C., Rizzo, F, & Zur1o, F., 2009

Service Design Logic: An approach based on the different service categories. Proceeding of the International Association of Societies of Design Research, IASDR 2009. Seoul, Korea

Clatworthy, S, 2009

Bridging the gap between brand strategy and customer experience. The target experienced tool. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Cooper, A. Reimann, R., & Dubberly, H., 2003

About Face 2.0: The Essentials of Interaction Design. Hoboken, NJ: John Wiley & Sons, Inc.

Diana, C., Pacenti, E., & Tassi, R., 2009

Visual tiles?Communication tools for (service) design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Evenson, S., 2005

Designing for Service. Proceeding of DPPI. Eindhoven, Netherlands

Frayling, C., 1993

Research in Art and Design. Royal College of Art Research Papers, 1(1): pp. 1-5

Gaver B., Dunne T., Pacenti E., 1999

Design: Cultural Probes. In interaction 6(1): 21-29

Gloppen, J., 2009

Service Design Leadership. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Gong, M., Suteu, I. M., & Shen, J., 2009

Chita 08: Collaborative Service and Mobile Communication: A Service Design Workshop on Chinese Sustainable Lifestyles and Inter-Culture Experiences. 8th European Academy of Design Conference, (pp. 174-179). Aberdeen, UK

Han, Q., 2009

Managing Stakeholder Involvement in Service Design: Insights from British service designers. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Holmlid, S., 2007

Interaction design and service design: Expanding a comparison of design disciplines. Nordic Design Research Conference, NorDes 2007. Stockholm, Sweden

Kaario, P, VaajakaIlio, K., Lehtinen, V., Kantola, V., & Kuikkaniemi, K., 2009

Someone Else’s Shoes-Using Role-Playing Games in User-Centered Service Design. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Kim, Y. S., Wang, E., Lee. Y. C., & Cho, Y. C., 2009

A Product-Service System Representation and Its Application in a Concept Design Scenario. 1st CIRP Industrial Product-Service Systems (IPS2) Conference. 1-2April 2009 (pp. 321-39). Cranfield, UK

Kirnbell, L., 2009

Insights from Service Design Practice. 8th European Academy of Design Conference. (pp. 249-253). Aberdeen, UK

Kimbell L. & Siedel, P., 2008

Designing for Services-Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises. Oxford. UK: Said Business School

Kronqvist, J., & Korhonen, S.-M., 2008

Co-Designing Sustainable Solutions―Combining Service Design and Change Laboratory. First Nordic Conference on Service Design and Service Innovation. Oslo, Norway

Lee, M. K., & Forlizzi, J., 2009

Designing Adaptive Robotic Services. Proceedings of the International Association of Societies of Design Research, IASDP 2009. Seoul, Korea