16. Cost structures While planning and budgeting in a changing climate is difficult, governments should seek to invest in sustainable programs that can produce savings. | ・ Avoid advertising-based or fee-based services. They have generally not been sustainable. ・ Articulate functionalities clearly and try not to add details that will push budgets into deficit. ・ Develop projects that are achievable with resources available. ・ Consider the government’s current use of technology and study past successes and failures. ・ Designate an officer or organizing body that will oversee cost. |
17. Benchmarking Governments must regularly evaluate the progress and effectiveness of their E-government investments to determine whether stated goals and objectives are being met on schedule | ・ Create measurable goals during early planning stages. ・ Designate an office to oversee E-government implementation. ・ Make sure the office is sufficiently funded and is recognized by all relevant agencies and departments. ・ Conduct regular audits to ensure progress is being made to achieve stated goals. ・ Review benchmarks regularly to ensure that accurate measures are appropriate for rapidly changing technology. ・ Create a data collection system to support program operations and “before and after” surveys of knowledge, skills, and applications among participating organizations to assess program impact. ・ A common IT infrastructure and architecture standard is key to ensuring that ongoing development takes place in a coherent and integrated way. ・ Advanced planning of common IT infrastructure standards result in shortened development time and system compatibility. ・ Quantitative measures can be as beneficial as qualitative ones. |