Construct | Code | Min | Max | Mean | Std. Dev |
Organizational competitiveness—All items | FP | 1 | 5 | 4.01 | 0.20 |
1) Product/services quality. | NFP-4 | 1 | 5 | 4.38 | 0.74 |
2) Customer satisfaction. | NFP-3 | 1 | 5 | 4.12 | 0.81 |
3) Developing employee competencies and skills. | NFP-6 | 1 | 5 | 4.07 | 0.90 |
4) Overall organizational profitability. | FP-1 | 1 | 5 | 3.94 | 0.98 |
5) Return on Investment. | FP-2 | 1 | 5 | 3.91 | 0.90 |
6) Development of new products/services. | NFP-5 | 1 | 5 | 3.93 | 0.92 |
7) Employee satisfaction. | NFP-7 | 1 | 5 | 3.78 | 0.92 |