Construct

Code

Min

Max

Mean

Std. Dev

Organizational competitiveness—All items

FP

1

5

4.01

0.20

1) Product/services quality.

NFP-4

1

5

4.38

0.74

2) Customer satisfaction.

NFP-3

1

5

4.12

0.81

3) Developing employee competencies and skills.

NFP-6

1

5

4.07

0.90

4) Overall organizational profitability.

FP-1

1

5

3.94

0.98

5) Return on Investment.

FP-2

1

5

3.91

0.90

6) Development of new products/services.

NFP-5

1

5

3.93

0.92

7) Employee satisfaction.

NFP-7

1

5

3.78

0.92