Dimension | AVE | MSV | ASV | Cronbach alpha | ρ | Composite Reliability |
Reliability of tests’ results | 0.897 | 0.195 | 0.805 | 0.983 | 0.95 | 0.973 |
Responsiveness of services | 0.839 | 0.297 | 0.703 | 0.981 | 0.92 | 0.970 |
Personnel’s willingness to help | 0.875 | 0.234 | 0.766 | 0.981 | 0.93 | 0.967 |