| Variable | Dimensions | Elements |
| H3-Knowledge Management | D1-Actionable knowledge support | 1. Experts in my team give valuable suggestions when approached 2. Experts in my team are open to new ideas proposed even by a novice 3. When I seek knowledge, team members encourage me 4. New ways of solving problems are enthusiastically accepted in my team 5. My team members do not hesitate in seeking help from experts in other teams |
| D2-Knowledge Sharing | 6. My team members regularly update information on the intranet (share drive, knowledge portals) 7. My team members regularly use information from the intranet (share drive, knowledge portals) Information available on intranet (share drive, knowledge portals) is well organized 8. Knowledge of my team processes is known to many team members 9. If a person of my team leaves, knowledge of my team processes is not lost | |
| D3-Knowledge Retention | 10. When a team member develops some know-how, it is shared in the team 11. My team members willingly share knowledge 12. My team members do not hide knowledge to themselves 13. My team members share information on problem-solving strategies that have worked well 14. My team helps me understand knowledge embedded in work processes 15. The team clearly discusses the project details when a new project is initiated 16. My team is able to optimally utilize competencies of its individual members 17. We have regular meetings where people share their knowledge | |
| D4-Knowledge Creation | 18. My team members take initiative to develop new knowledge 19. My team actively spends resources (time, effort) in acquiring new knowledge 20. My team members are aware of latest developments in their field 21. My team implements best practices adopted from outside the team 22. My team members develop knowledge keeping in mind a long-term perspective 23. My team continuously rethinks about its work processes 24. My superiors are appreciative of my team members’ effort to create new knowledge 25. My team members show interest in solving challenging problems 26. My team members search outside the team (Internet, books, friends, etc.) for efficient work processes 27. Extraction method: principal axis factoring |