Day	workshop-participants’ activities	Duration
One	Free discussion about workplace communication problems encountered with colleagues and patients, and acceptance of the problem as a normal but modifiable phenomenon, and the belief in effectiveness of problem-solving in dealing with problems using small group discussion, performed by group leader and critiqued by other groups.	2 hours
One	Participants’ task: problem statement at the end of group session by group leader. Problem definition and formulation and determination of goals, followed by collection of data and analysis of problem using small group and group discussion, and presentation by group leader, and critique by other groups. Problem analysis by group leader at the end of teamwork session	2 hours
Two	Generating a range of solutions that were critiqued by participating midwives	2 hours
Two	Participants’ task: choice of common problems of clinical midwives group by group leader at the end of sessions, and selection of decision-making solutions and prediction of possible outcomes for each solution. At this stage, consequences and problems associated with implementation of selected solutions and their weaknesses were assessed Finally, decisions and prediction of consequence and weaknesses relating to the selected solution were explained by group leader at the end of each teamwork session.	2 hours
Three	Review of previous sessions and implementation of solutions to real workplace cases proposed by participants through open discussion and role play	2 hours
Three	Participants’ task: choosing the best solution for implementation within the existing context by group leader at the end of group sessions Review and summation of outcomes Evaluation of workshop and opinion survey at the end of teamwork sessions	2 hours