Definition of e-government

Source

Use of ICT and its application by government for the provision of information and public services to the people. The aim of e-government, therefore, is to provide efficient government management of information to the citizen, better service delivery to citizens, and empowerment of the people through access to information and participation in public policy decision-making

UNDESA [10]

Use by government agencies of information technologies (such as wide area networks, the Internet and mobile computing) that have the ability to transform relations with citizens, businesses and other arms of government.

These technologies can serve a variety of different ends: better delivery of government services to citizens; improved interactions with business and industry; citizen empowerment through access to information; or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions.

World Bank [9]

Use of new ICTs by governments as applied to the full range of government functions. In particular, the networking potential offered by the Internet and related technologies has the potential to transform the structures and operations of government.

OECD [10]

E-government is about using the tools and systems made possible by ICTs to provide better public services to citizens and businesses.

European Commission [11]