M

Deep acting

Emotional dissonance

Turnover intention

F

P

F

P

F

P

educational status

junior

3.698

3.645

0.008**

3.023

0.020*

0.655

0.624

senior

3.456

junior college education

3.583

undergraduate

3.631

postgraduate

3.571

working position

general staff

3.571

2.842

0.040*

2.118

0.101

1.693

0.172

grass-roots managers

3.674

middle managers

3.479

senior managers

3.429

working life

≤3 years

3.520

0.558

0.644

1.560

0.202

2.144

0.048*

3 - 6 years

3.705

7 - 12 years

3.681

≥13 years

3.538