12) You appropriately respond to children’s questions and remarks.

3

4

4

3

3

3

13) When children cry, you implement other appropriate measures rather than forcing them to obey.

2

2

2

2

2

2

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14) You allow children to bring in their favorite things.

4

4

4

3

4

3

15) You distract children’s attention away from medical examinations/procedures if distress arises.

3

3

3

3

3

3

16) When the examinations/procedures take longer than expected, you give parents an update on their progress.

3

4

3

3

3

3

17) You avoid chatting with other healthcare professionals about subjects not related to medical examinations/procedures.

3

4

4

4

4

4

*↑

18) When examinations/ procedures have not yet been completed, you avoid using expressions that may lead children and their parents to mistakenly think that they have been completed.

3

4

4

3

4

4

*

*↑

*↓

19) You verbally inform children and their parents that examinations/procedures have been completed.

4

4

4

4

4

4

20) You praise children for having been brave.

4

4

4

4

4

4

21) You consider the parents’ feelings, saying: “You must have been worried.”

3

4

3

3

4

3

**↓

22) You encourage parents to praise their children for having been brave.

3

4

4

3

4

3

*↓

23) Following the completion of medical examinations/ procedures, you provide children with follow-up instructions.

4

4

4

3

3

4

*

*

*↑

24) You check the children’s responses following implementation of the medical examinations/procedures.

3

4

3

3

3

4

*↑