Characteristics of the evaluated service	Adherence				Total		p	OR (CI)^**
	Yes		No		Total
	n	%	n	%	N	%
Desk Attendant
Satisfied	149	38.0	89	22.7	238	60.7	0.01^*	1.6 (1.08 - 2.46)
Dissatisfied	78	19.9	76	19.4	154	39.3		1.6 (1.08 - 2.46)
Scheduling Appointment
Satisfied	182	46.4	112	28.6	294	75.0	0.00^*	2.1 (1.31 - 3.29)
Dissatisfied	43	11.0	55	14.0	98	25.0		2.1 (1.31 - 3.29)
Receiving Team Care
Satisfied	202	51.8	119	30.3	321	82.1	0.00^*	3.8 (2.24 - 6.45)
Dissatisfied	22	5.6	48	12.3	71	17.9		3.8 (2.24 - 6.45)
Problems Resolving Capacity
Satisfied	209	53.3	118	30.1	327	83.4	0.00^*	5.4 (3.08 - 9.56)
Dissatisfied	16	4.1	49	12.5	65	16.6		5.4 (3.08 - 9.56)
Group Activities
Satisfied	203	51.8	111	28.3	314	80.1	0.00^*	4.7 (2.77 - 7.81)
Dissatisfied	22	5.6	56	14.3	78	19.9		4.7 (2.77 - 7.81)
Medical Professional
Satisfied	214	54.6	125	31.9	339	86.5	0.00^*	6.5 (3.47 - 12.33)
Dissatisfied	11	2.8	42	10.7	53	13.5		6.5 (3.47 - 12.33)