| No. | Challenges/Barriers | Important Challenge/Barrier | Very Important Challenge/Barrier | ||
| Frequency | Percent | Frequency | Percent | ||
| 1 | Inadequate IT Infrastructure | 25 | 69.4 % | 11 | 30.6 % |
| 2 | Lack of awareness about the e-Government services | 12 | 33.3 % | 24 | 66.7 % |
| 3 | Lack of security and privacy | 23 | 63.9 % | 13 | 36.1 % |
| 4 | Lack of confidence and trust to use e-Government services | 7 | 19.4 % | 29 | 80.6 % |
| 5 | Lack of security and privacy | 23 | 63.9 % | 13 | 36.1 % |
| 6 | Lack of a comprehensive policy, Legal, and regulatory framework | 9 | 25.0 % | 27 | 75.0 % |
| 7 | Insufficient skilled human resources | 19 | 52.7 % | 17 | 47.3 % |
| 8 | Lack of public-private collaboration/partnerships | 20 | 55.6 % | 16 | 44.4 % |
| 9 | Lack of training and knowledge transfer | 10 | 27.7 % | 26 | 72.3 % |
| 10 | Lack of e-Government transformation and resistance to change | 14 | 38.9 % | 22 | 61.1 % |
| 11 | Budgets and operating costs | 18 | 50.0 % | 18 | 50.0 % |
| 12 | Lack of clear strategy | 6 | 16.6 % | 30 | 83.4 % |