Constructs | Indicators | Loadings | Cronbach’s α | AVE | CR | MSV |
System Features | SF1 | 0.810 | 0.910 | 0.690 | 0.930 | 0.564 |
SF2 | 0.922 | |||||
SF3 | 0.783 | |||||
SF4 | 0.856 | |||||
SF5 | 0.775 | |||||
SF6 | 0.827 | |||||
Customer Features | CF1 | 0.918 | 0.921 | 0.717 | 0.938 | 0.498 |
CF2 | 0.779 | |||||
CF3 | 0.815 | |||||
CF4 | 0.815 | |||||
CF5 | 0.812 | |||||
CF6 | 0.928 | |||||
System Encounter Features | SEF1 | 0.794 | 0.901 | 0.668 | 0.938 | 0.585 |
SEF2 | 0.826 | |||||
SEF3 | 0.765 | |||||
SEF4 | 0.795 | |||||
SEF5 | 0.929 | |||||
SEF6 | 0.786 | |||||
Customer Satisfaction | CS1 | 0.707 | 0.816 | 0.579 | 0.872 | 0.459 |
CS2 | 0.671 | |||||
CS3 | 0.746 | |||||
CS4 | 0.836 | |||||
CS5 | 0.831 | |||||
Customer Loyalty | CL1 | 0.941 | 0.948 | 0.830 | 0.960 | 0.566 |
CL2 | 0.980 | |||||
CL3 | 0.823 | |||||
CL4 | 0.916 | |||||
CL5 | 0.887 |