1 | Weakness of attention to a quality culture |
2 | Weakness of commitment in employee empowerment and involvement. |
3 | Weakness of Training and TQM culture |
4 | Weakness of commitment of Top Management in achieving continuous development |
5 | Weakness of focusing on customer satisfaction and their expectations |
6 | Weakness of services and product design |
7 | Lack of Top Management commitment and belief in the programmes of TQM |
8 | Lack of use of Quality Measurement and Benchmarking |
9 | Poor organizational communication |
10 | Inefficient information systems used in the company |