S/NO | Adaptation Component | Mean _χ | Std Dev s |
1 | In the bank, e-marketing resources are used to communicate with customers and also conduct commercial transactions. | 2.89 | 0.986 |
2 | The bank use computerized customer database to perform marketing activities. | 3.93 | 1.438 |
3 | The bank employees in carrying out their day-to-day business make use of e-marketing. | 3.62 | 0.809 |