Customer Behaviour Situations		B	Wald	p-value	Exp (B) (OR)
Customer Behaviour Situations		B	Wald	p-value	Exp (B) (OR)
detractor	Intercept	−0.124	0.033	0.857
	Customer with one network	0.097	0.083	0.774	1.102
	Past negative experience	1.263	6.547	0.011	3.537
	Customer’s plan to continue	−1.428	7.959	0.005	0.240
promoter	Intercept	0.781	0.891	0.345
	Customer with one network	−1.214	5.497	0.019	0.297
	Past negative experience	−1.372	9.859	0.002	0.254
	Customer’s plan to continue	−0.720	0.878	0.349	0.487