Co-created knowledge (knowledge from shared knowledge building and evaluation) | |
Knowledge source and transfer: | A process of co-creation and participation of work and social communities; common information sharing environment; trust based interactions; confidence; collective responsibility; and facilitate collective R&D progress. |
Purpose of data collection: | Usefulness of new knowledge; investigations; inventions and innovations; knowledge-building theory; and activity theory; public debate and broadcasts; interactive media and news. |
Unit of analysis: | Shared system; shared information; collaborate activity; design of service or artifact; experiments; shared intervention; method; construct; and measures of direct impacts. |
Methodology: | Case studies; observations; interviews; service design studies; and semiotic studies. |
Evidence: | Inventions; creations; emergent innovations; knowledge advancements; methodical contribution; management implications; and methodological implications. |
Dependency: | Confidence-dependency; trust-dependency; path-dependency; cultural-dependency; and strong ties between participants. |
Embedded-implicit knowledge (knowledge from validation and benchmarking) | |
Knowledge source and transfer: | Knowledge which is embedded in service, artifact, practice or acting; success of other communities in the field or service domain; development of expertise or development paths; in the context of this study, the pre-operational validation and benchmarking addresses to the validation processes and comparing of services or business processes or metrics. |
Purpose of data collection: | Material or service related knowledge; emerged for knowledge of practical task, service or artifact; collaborative undertakings and risk management; stable and fixed conditions; and increasing progressivity; and validation of product, service or standard. |
Unit of analysis: | System; service; product; activity; project; metric; standard; or acting. |
Methodology: | Benchmarking and validation analysis; pre-operational validation; and pre-order validation. |
Evidence: | R&D process, quality audit; improved product or service; and contributed standard. |
Dependency: | Individuals and applications embedded in social and cultural context. |