Interested Parties

Needs and Expectations

Customers

Quality; price; delivery performance of products

Owners/shareholders

Sustained profitability; transparency

People in the organization

Good work environment; job security; recognition and reward

Suppliers and partners

Mutual benefits and continuity

Society

Environmental protection; ethical behaviour; compliance with statutory and regulatory requirements

Competitors

Ethical behaviour; fair competition; zero ethical faults

Government

Labor unions

Regulators

Attractive employer; business continuity; compliance with statutory and regulatory requirements; energy efficiency; mutual benefits; on time payment of taxes and others fees; risk management; sustained profitability; transparency