Interested Parties | Needs and Expectations |
Customers | Quality; price; delivery performance of products |
Owners/shareholders | Sustained profitability; transparency |
People in the organization | Good work environment; job security; recognition and reward |
Suppliers and partners | Mutual benefits and continuity |
Society | Environmental protection; ethical behaviour; compliance with statutory and regulatory requirements |
Competitors | Ethical behaviour; fair competition; zero ethical faults |
Government Labor unions Regulators | Attractive employer; business continuity; compliance with statutory and regulatory requirements; energy efficiency; mutual benefits; on time payment of taxes and others fees; risk management; sustained profitability; transparency |