Major Focus

Area

Study

Quality

Meaning, dimension and approaches of quality.

Bergman & Klefsjö (2010), Feigenbaum (1961), Corsby (1979), Gravin (1984)

Total quality

management

Concept, principles, output, and HRM issues of TQM

Prajogo and McDermott (2005). Rad (2006), Ho and Fund (1994), Dean and Bowen (1994),

Bergman and Klefsjö (2010), Hoogevorst et al. (2005)

Quality to gain

competitive

advantage:

Competitive dynamics: Cause and effect

Beal and Lockamy III (1999), Mehra and Agrawal (2003), Hill (1995), Venkatraman and Prescott, 1990, Reed et.al (1996), Shenawy

et al. (2007), Deming (1982), Brah et al. (2002), Joiner (2007), Shenawy et.al (2007), Powell (1995), Mehera and Agrawal (2003). Helms (1996)

Quality control

Steps and process of quality control

Jabnoum (2002), Juran (1989), Ozeki and Asaka (1990), Ozeki and Asaka (1990),

Quality Function Deployment (QFD)

Meaning, classification and impact, of QFD

Yoji Akao (1966), Bergman & Klefsjö, (2010). Bergman & Klefsjö (2010)

Cost of Quality

Cost and quality

relationship

Laszlo (1997).

ISO 9000

Certification

Standards and

guidelines of ISO

ISO (2010a), (2010b), Singles et al. (2001),

Johannsen 1996,

Six Sigma

Meaning, uses and

importance of six sigma

Watson and de Yong (2010), Green (2006), Kwak and Anbari (2006),