Major Focus | Area | Study |
Quality | Meaning, dimension and approaches of quality. | Bergman & Klefsjö (2010), Feigenbaum (1961), Corsby (1979), Gravin (1984) |
Total quality management | Concept, principles, output, and HRM issues of TQM | Prajogo and McDermott (2005). Rad (2006), Ho and Fund (1994), Dean and Bowen (1994), Bergman and Klefsjö (2010), Hoogevorst et al. (2005) |
Quality to gain competitive advantage: | Competitive dynamics: Cause and effect | Beal and Lockamy III (1999), Mehra and Agrawal (2003), Hill (1995), Venkatraman and Prescott, 1990, Reed et.al (1996), Shenawy et al. (2007), Deming (1982), Brah et al. (2002), Joiner (2007), Shenawy et.al (2007), Powell (1995), Mehera and Agrawal (2003). Helms (1996) |
Quality control | Steps and process of quality control | Jabnoum (2002), Juran (1989), Ozeki and Asaka (1990), Ozeki and Asaka (1990), |
Quality Function Deployment (QFD) | Meaning, classification and impact, of QFD | Yoji Akao (1966), Bergman & Klefsjö, (2010). Bergman & Klefsjö (2010) |
Cost of Quality | Cost and quality relationship | Laszlo (1997). |
ISO 9000 Certification | Standards and guidelines of ISO | ISO (2010a), (2010b), Singles et al. (2001), Johannsen 1996, |
Six Sigma | Meaning, uses and importance of six sigma | Watson and de Yong (2010), Green (2006), Kwak and Anbari (2006), |