No | Variables | Level of satisfaction (n = 415) | ||||||||
5 = SAG | 4 = AG | 3 = NAG | 2 = DAG | 1 = SDAG | ||||||
Physical facilities | ||||||||||
1 | Building of this hospital is clean | 50 (12.1%) | 175 (42.2%) | 62 (14.9%) | 108 (26%) | 20 (4.8%) | ||||
2 | Ventilation inside the hospital is good | 35 (8.4%) | 144 (34.7%) | 122 (29.4%) | 88 (21.2%) | 26 (6.3%) | ||||
3 | Enough light inside the building of hospital | 54 (13%) | 174 (41.8%) | 114 (27.5%) | 60 (14.5%) | 13 (3.2%) | ||||
4 | Noise around the hospital | 37 (8.9%) | 162 (39%) | 103 (24.8%) | 85 (20.6%) | 28 (6.7%) | ||||
5 | Waiting room has enough sitting chairs | 30 (7.2%) | 60 (14.5%) | 78 (18.8) | 200 (48.2%) | 47 (11.3%) | ||||
6 | Enough clean toilets are available | 6 (1.5%) | 26 (6.3%) | 52 (12.5%) | 228 (54.9%) | 103 (24.8%) | ||||
7 | Enough examination rooms are available | 17 (4.1%) | 77 (18.6%) | 100 (24.1%) | 135 (32.5%) | 86 (20.7%) | ||||
Medical equipment | ||||||||||
8 | Enough medical equipment for examination is available | 14 (3.4%) | 35 (8.4%) | 84 (20.2%) | 224 (54%) | 58 (14%) | ||||
9 | Supplies of medical equipment are always available | 5 (1.2%) | 30 (7.2%) | 91 (21.9%) | 197 (47.5%) | 92 (22.2%) | ||||
Doctor services | ||||||||||
10 | Hospital doctors do physical examination with respect | 88 (21.2%) | 228 (54.9%) | 51 (12.3%) | 34 (8.2%) | 14 (3.4%) | ||||
11 | Doctors spend enough time to patient | 55 (13.2%) | 199 (48%) | 87 (21%) | 55 (13.2%) | 19 (4.6%) | ||||
Nurse services | ||||||||||
12 | Hospital nurses treat the patient with respect | 66 (15.9%) | 180 (43.4%) | 84 (20.2%) | 59 (14.2%) | 26 (6.3%) | ||||
13 | Nurses explain the treatment clearly | 44 (10.6%) | 182 (43.9%) | 82 (19.8%) | 79 (19%) | 28 (6.7%) | ||||
Pharmacy services | ||||||||||
14 | Hospital pharmacists treat the patient with respect. | 138 (33.3%) | 178 (42.9%) | 45 (10.8%) | 37 (8.9%) | 17 (4.1%) | ||||
15 | Pharmacists explain the use of medicine clearly | 91 (21.9%) | 196 (47.2%) | 67 (16.2%) | 46 (11.1%) | 15 (3.6%) | ||||
Registration services | ||||||||||
16 | Registration staffs treat the patient with respect | 26 (6.3%) | 116 (28%) | 54 (13%) | 153 (36.8%) | 66 (15.9%) | ||||
17 | Registration staffs have good communication skill | 19 (4.6%) | 84 (20.2%) | 91 (21.9%) | 141 (34%) | 80 (19.3%) | ||||
Expense for laboratory tests | ||||||||||
18 | Expenses for pathology laboratory tests are affordable | 25 (6%) | 83 (20%) | 98 (23.6%) | 168 (40.5%) | 41 (9.9%) | ||||
19 | Medical expenses for X-ray laboratory tests are affordable | 17 (4.1%) | 87 (21%) | 101 (24.3%) | 154 (37.1%) | 56 (13.5%) | ||||