No

Variables

Level of satisfaction (n = 415)

5 = SAG

4 = AG

3 = NAG

2 = DAG

1 = SDAG

Physical facilities

1

Building of this hospital is clean

50 (12.1%)

175 (42.2%)

62 (14.9%)

108 (26%)

20 (4.8%)

2

Ventilation inside the hospital is good

35 (8.4%)

144 (34.7%)

122 (29.4%)

88 (21.2%)

26 (6.3%)

3

Enough light inside the building of hospital

54 (13%)

174 (41.8%)

114 (27.5%)

60 (14.5%)

13 (3.2%)

4

Noise around the hospital

37 (8.9%)

162 (39%)

103 (24.8%)

85 (20.6%)

28 (6.7%)

5

Waiting room has enough sitting chairs

30 (7.2%)

60 (14.5%)

78 (18.8)

200 (48.2%)

47 (11.3%)

6

Enough clean toilets are available

6 (1.5%)

26 (6.3%)

52 (12.5%)

228 (54.9%)

103 (24.8%)

7

Enough examination rooms are available

17 (4.1%)

77 (18.6%)

100 (24.1%)

135 (32.5%)

86 (20.7%)

Medical equipment

8

Enough medical equipment for examination is available

14 (3.4%)

35 (8.4%)

84 (20.2%)

224 (54%)

58 (14%)

9

Supplies of medical equipment are always available

5 (1.2%)

30 (7.2%)

91 (21.9%)

197 (47.5%)

92 (22.2%)

Doctor services

10

Hospital doctors do physical examination with respect

88 (21.2%)

228 (54.9%)

51 (12.3%)

34 (8.2%)

14 (3.4%)

11

Doctors spend enough time to patient

55 (13.2%)

199 (48%)

87 (21%)

55 (13.2%)

19 (4.6%)

Nurse services

12

Hospital nurses treat the patient with respect

66 (15.9%)

180 (43.4%)

84 (20.2%)

59 (14.2%)

26 (6.3%)

13

Nurses explain the treatment clearly

44 (10.6%)

182 (43.9%)

82 (19.8%)

79 (19%)

28 (6.7%)

Pharmacy services

14

Hospital pharmacists treat the patient with respect.

138 (33.3%)

178 (42.9%)

45 (10.8%)

37 (8.9%)

17 (4.1%)

15

Pharmacists explain the use of medicine clearly

91 (21.9%)

196 (47.2%)

67 (16.2%)

46 (11.1%)

15 (3.6%)

Registration services

16

Registration staffs treat the patient with respect

26 (6.3%)

116 (28%)

54 (13%)

153 (36.8%)

66 (15.9%)

17

Registration staffs have good communication skill

19 (4.6%)

84 (20.2%)

91 (21.9%)

141 (34%)

80 (19.3%)

Expense for laboratory tests

18

Expenses for pathology laboratory tests are affordable

25 (6%)

83 (20%)

98 (23.6%)

168 (40.5%)

41 (9.9%)

19

Medical expenses for X-ray laboratory tests are affordable

17 (4.1%)

87 (21%)

101 (24.3%)

154 (37.1%)

56 (13.5%)