| Turn | Speaker | Verbatim |
| T114 | THF | Really in Montreal… (Hand gesture of helplessness). That’s it. |
| T115 | E | Ok, so … Ok. Let’s look for another idea. If you want a number, somewhere in Que… in Quebec, is there another place you can call?a |
| T116 | THF | If I want [E: let’s say]1 to get a number somewhere in Quebec? |
| T117 | E | Yes. |
| T118 | THF | Well there’s the 411 service. |
| T119 | E | Ok. |
| T120 | THF | Well and apart from that (pointing to the phone book), the phone book. Well here, it’s just about this town and other towns in the area, so ah... the phone book would not be very useful. |
| T121 | E | Ok. |
| T122 | THF | Unless it was somewhere around here. Well that’s it, apart from the 411 service, I can’t see what else, what else I could do… (Looks in the direction of the examiner) (mumbles) |
| T123 | E | Ok and 411?b |
| T124 | THF | Yeah. |
| T125 | E | Is that an alter-… is … is that an alternative that you could look into?c |
| T126 | THF | Sure, there’s no problem. |
| T127 | E | What... what would you do if you called there?d |
| T128 | THF | Well, if we’re still talking about bus schedules, I would ask, ah,... the number, well it’s because, a bus terminal in Montreal, they can refer me about anywhere in Montreal, that I don’t know if... I wouldn’t know... what to ask, that’s because, for the bus schedules, but... a terminal, I wouldn’t know which terminal. |
| T129 | E | Ok. So if you gave a bit more information in your question. What would that be, there, the more information bit?b |
| T130 | THF | THF: Well, they, they, they... I don’t know if they can do something for that, but... I’d tell them that it’s for finding out the bus schedules... for ah ... for going to Toronto, so to find out, that you refer me to... to someone who can, who can answer me on that subject. I really can’t see anything else. |
| T131 | E | OK. |
| T132 | THF | (15 s. silence. THF turns towards E and gestures helplessness) (E laughs) |
| T133 | THF | What is going on? (Both laugh). |
| T134 | E | You are thinking too much about what’s in your head. |
| T135 | THF | Yes (Looking intently at the phone book. Both laugh). Ah yeah, but I don’t know what to do. |
| T136 | E | Ok. |
| T137 | THF | I’ll answer the question and ah. |
| T138 | E | Ok and that. Is that, is that… Can you do this? |
| T139 | THF | The 411 service? |