| s/n | Service request quality | Influencing factors | Percentage | Ranking |
| 1. | Reliability | large customer bases Maintaining product stock | 47.4 26.3 | HIGH MEDIUM |
| 2. | Responsiveness | Customer services Maintaining product stock | 46.3 20.0 | HIGH LOW |
| 3. | Transparency | Reasonable sales price Customer services Personal relationship | 43.2 25.3 16.8 | HIGH -- LOW |
| 4. | Empathy | No competitive product (quality) Meet base target for incentives High profit margin | 30.5 30.5 29.5 | MEDIUM MEDIUM MEDIUM |
| 5. | Fairness | Reasonable sales price High profit margin No competitive product (best in quality) | 27.4 22.1 20.0 | -- LOW LOW |