Indicators

Satisfied

P-value (for testing % satisfied versus 50%)

Hospital services/facilities

Room service and facilities

1028 (85.2)

<0.001

Room cleanliness/general atmosphere of the floor

1043 (86.5)

<0.001

Reception of staff/visiting hours

1027 (85.2)

<0.001

Phone operator

929 (77.0)

<0.001

Waiting time for admission formalities

999 (82.8)

<0.001

Gateman services

Behavior

1076 (89.2)

<0.001

Guiding directives by information desk

1094 (90.7)

<0.001

Visitors’ parking

917 (76.0)

<0.001

Technical services

Transportation to and from technical units (labs, radiology, …)

1067 (88.5)

<0.001

Waiting time for getting served

1022 (84.7)

<0.001

Conduct of staff and technicians

1051 (87.1)

<0.001

Dietetic services

Time of serving meals

1038 (86.1)

<0.001

Food quantity and variety

968 (80.3)

<0.001

Food quality, taste and temperature

934 (74.4)

<0.001

Service for special diet

943 (78.2)

<0.001

Giving brochure for patient with special diet upon discharge

903 (74.9)

<0.001

Patient discharge

Simplicity of discharge formalities

1042 (86.4)

<0.001

Waiting time to perform discharge formalities

980 (81.3)

<0.001