Indicators | Satisfied | P-value (for testing % satisfied versus 50%) |
Hospital services/facilities | ||
Room service and facilities | 1028 (85.2) | <0.001 |
Room cleanliness/general atmosphere of the floor | 1043 (86.5) | <0.001 |
Reception of staff/visiting hours | 1027 (85.2) | <0.001 |
Phone operator | 929 (77.0) | <0.001 |
Waiting time for admission formalities | 999 (82.8) | <0.001 |
Gateman services | ||
Behavior | 1076 (89.2) | <0.001 |
Guiding directives by information desk | 1094 (90.7) | <0.001 |
Visitors’ parking | 917 (76.0) | <0.001 |
Technical services | ||
Transportation to and from technical units (labs, radiology, …) | 1067 (88.5) | <0.001 |
Waiting time for getting served | 1022 (84.7) | <0.001 |
Conduct of staff and technicians | 1051 (87.1) | <0.001 |
Dietetic services | ||
Time of serving meals | 1038 (86.1) | <0.001 |
Food quantity and variety | 968 (80.3) | <0.001 |
Food quality, taste and temperature | 934 (74.4) | <0.001 |
Service for special diet | 943 (78.2) | <0.001 |
Giving brochure for patient with special diet upon discharge | 903 (74.9) | <0.001 |
Patient discharge | ||
Simplicity of discharge formalities | 1042 (86.4) | <0.001 |
Waiting time to perform discharge formalities | 980 (81.3) | <0.001 |