Indicators

Satisfied N (%)

P-value (for testing % satisfied versus 50%)

Nursing care

Waiting time to provided care

668 (55.4)

0.36

Nurses behavior

616 (51.1)

0.72

Responding to patients’ calls and requests

1124 (93.2)

<0.001

Nurses’ round on patients and carrying the doctors’ order

1150 (95.4)

<0.001

Accuracy in administering medication

1150 (96.6)

<0.001

Quality of nursing care

1137 (94.3)

<0.001

Physician care

Doctors’ behavior

627 (52.0)

0.52

Time spent by doctor with patient

1144 (94.9)

<0.001

Instructions and directives given by doctor

1150 (95.4)

<0.001