In primary health there’s always a query around bulk billing psychologists and psychiatrists―there’s a financial cost that a proportion of people just can’t afford. (P3)

There’s a lot of factors that keep them unwell because that’s how they see themselves, there’s an unconscious motivation to stay well, if that makes sense. (P1)

I have some experience where the client was referred to other services and it wasn’t necessarily good outcome for the client; that’s very disappointing as well. (P7)