Proposed factor name

Major components defining the factor

Medical aspects, quality, and psychological aspects

・ Food service

・ Calmness

・ No medical mistakes

The image of the hospital

・ The hospital is recommended

・ The reputation of the hospital

・ The quality

Quality and cost

・ The cost of the service

・ The food type

Ease of access

・ The location of the hospital

・ The environment

Psychological aspects

・ Lighting

・ Interior design