Proposed factor name | ・ Major components defining the factor |
Factor 1: Medical aspects | ・ No medical mistakes ・ Doctors’ capabilities ・ Nurses’ capabilities ・ Calmness ・ Clean environment ・ Special tests and X-rays |
Factor 2: Psychological aspect | ・ Entertainment ・ Interior design |
Factor 3: Cost aspects | ・ Health insurance ・ Cost of treatment |
Factor 4: Hospital image | ・ Food service ・ Reputation |
Factor 5: Ease of access and easy and quality procedures | ・ Location ・ Clean environment ・ Parking ・ Quality of service |