Proposed factor name

・ Major components defining the factor

Factor 1: Medical aspects

・ No medical mistakes

・ Doctors’ capabilities

・ Nurses’ capabilities

・ Calmness

・ Clean environment

・ Special tests and X-rays

Factor 2: Psychological aspect

・ Entertainment

・ Interior design

Factor 3: Cost aspects

・ Health insurance

・ Cost of treatment

Factor 4: Hospital image

・ Food service

・ Reputation

Factor 5: Ease of access and easy and quality procedures

・ Location

・ Clean environment

・ Parking

・ Quality of service