Attribute | Dimension |
f1 Goods delivered within the specified time | Reliability |
f2 SMS notification in advance | Empathy |
f3 The postman door-to-door pick up the goods | Empathy |
f4 Delivered goods intactly | Reliability |
f5 Customers can easily query | Responsiveness |
f6 Member discount service | Empathy |
f7 Timely processing of complaints and compensation | Responsiveness |
f8 Appropriate price | Empathy |
f9 High quality of service | Assurance |
f10 Undelivered goods free reservations seven days | Empathy |