Attribute

Performance (average)

Importance (average)

f1 Goods delivered within the specified time

0.47328244

3.92307692

f2 SMS notification in advance

0.54761905

3.01709402

f3 The postman door-to-door pick up the goods

0.5703125

2.94871794

f4 Delivered goods intactly

0.39166667

4.82051282

f5 Customers can easily query

0.44615385

3.26495726

f6 Member discount service

0.29508197

2.22222222

f7 Timely processing of complaints and compensation

0.4516129

4.23931623

f8 Appropriate price

0.52554745

3.28205128

f9 High quality of service

0.47933884

3.38461538

f10 Undelivered goods free reservations seven days

0.64341085

3.27350427

Mean

0.48240265

3.43760683