Type

Activity

N.

Avg. Cycle

Avg. Work

Avg. Wait

G

Analyze request

8250

12.06

8.50

3.56

S

Provide immediate answer

3373

13.89

13.89

0.00

S

Update Sregister

3373

5.78

2.32

3.46

C

Collect information

4877

20.62

16.70

3.93

C

Communicate recall

4877

1.99

1.99

0.00

C

Obtain information

3593

67.87

17.83

50.04

C

Update answer

3593

18.09

6.65

11.44

C

Provide answer

4877

46.62

9.99

36.62

C

Update Cregister

4877

27.24

4.68

22.56