Type | Activity | N. | Avg. Cycle | Avg. Work | Avg. Wait |
G | Analyze request | 8250 | 12.06 | 8.50 | 3.56 |
S | Provide immediate answer | 3373 | 13.89 | 13.89 | 0.00 |
S | Update Sregister | 3373 | 5.78 | 2.32 | 3.46 |
C | Collect information | 4877 | 20.62 | 16.70 | 3.93 |
C | Communicate recall | 4877 | 1.99 | 1.99 | 0.00 |
C | Obtain information | 3593 | 67.87 | 17.83 | 50.04 |
C | Update answer | 3593 | 18.09 | 6.65 | 11.44 |
C | Provide answer | 4877 | 46.62 | 9.99 | 36.62 |
C | Update Cregister | 4877 | 27.24 | 4.68 | 22.56 |