Analyze request

setTimeOfContact

Communicate recall

Dist(1:3)

Collect information

TriangleDist(10;25;15)

Provide immediate answer

setTimeForAnswer

Update register

TriangleDist(1;3;1,5)

Provide answer

TriangleDist(5;15;10)

Obtain information

setTimeForAgency

Update answer

TriangleDist(3;10;7)

Participate meetings

TriangleDist(1;30;10)

Update DB

TriangleDist(5;15;7)

Exec other activities

TriangleDist(15;60;25)