Research Question

Research Hypotheses

Results

What factors influence healthcare service quality in the Emirate of Ajman?

H1: Tangibles correlates positively with healthcare service quality.

Supported

H2: Reliability correlates positively with healthcare service quality.

Not Supported

H3: Responsiveness correlates positively with healthcare service quality.

Not Supported

H4: Assurance correlates positively with healthcare service quality.

Not Supported

H5: Empathy correlates positively with healthcare service quality.

Supported

What is the relationship between healthcare service quality and residents’ satisfaction?

H6: Healthcare service quality correlates positively with Residents satisfaction.

Supported