Latent Factors Relationship

Estimate

Standardized Loadings

S.E.

C.R.

Tangible

→

Healthcare Service Quality

1.161

1.007***

0.338

3.439

Reliability

→

Healthcare Service Quality

−0.131

−0.117

0.412

−0.318

Responsiveness

→

Healthcare Service Quality

0.367

0.161

0.452

0.811

Assurance

→

Healthcare Service Quality

−0.993

−0.632

0.844

−1.177

Empathy

→

Healthcare Service Quality

0.783

0.516**

0.291

2.693

Healthcare Service Quality

→

Residents Satisfaction

0.927

0.915***

0.033

28.488