Research Question

Research Objectives

Research Hypotheses

What factors influence healthcare service quality in the Emirate of Ajman?

To determine the factors that influence the healthcare service quality provided within the Emirate of Ajman.

H1: Tangibles correlate positively with healthcare service quality.

H2: Reliability correlates positively with healthcare service quality.

H3: Responsiveness correlates positively with healthcare service quality.

H4: Assurance correlates positively with healthcare service quality.

H5: Empathy correlates positively with healthcare service quality.

What is the relationship between healthcare service quality and residents’ satisfaction?

To get a deep insight into the influence of factors that have been identified in the study in accordance with residents’ perception.

To determine the relationship among the quality of healthcare service and the residents’ satisfaction

H6: Healthcare service quality correlates positively with Residents’ satisfaction.

What is the residents’ satisfaction level on availed healthcare services?

To determine residents’ level of satisfaction on availed healthcare services