1

2

Factor 1: Active support for the family (α = 0.93)

⑥ I support each family.

0.70

0.09

⑦ I tell the family that I am their supporter.

0.63

0.15

⑧ I am a worker who understands how the family truly feels.

0.80

0.06

⑨ I communicate purposefully with the family.

0.80

0.07

⑩ I take the initiative to approach the family.

0.75

0.09

⑪ I try to create opportunities to converse with the family.

0.81

0.01

⑫ I try to see things from the family’s perspective when I talk to them.

0.50

0.32

⑬ I support the family when they express their feelings.

0.64

0.13

⑭ I encourage the self-expression of the family.

0.83

0.01

⑮ I intervene in the family’s problems.

0.89

−0.27

Factor 2: Support given with awareness of the family’s situation. (α = 0.86)

① I want to be aware of what the family considers to be important in my interactions with them?

−0.04

0.81

② I always keep the family in mind from the first.

−0.19

0.98

③ I express my appreciation to the family.

0.14

0.73

④ I provide support while being aware of my influence on the family.

0.05

0.79

⑤ I understand the health status of the family.

0.17

0.60

Factor contribution

8.29

1.19

Cumulative contribution ratio (%)

55.3%

7.9%